Return Policy

At LYKZ , we strive to provide our customers with high-quality products and exceptional customer service. We understand that occasionally, issues may arise with your purchase. This Returns Policy outlines our guidelines for returns and refunds.

  1. Faulty or Defective Items: We accept returns and provide refunds only for items that are faulty or defective. If you believe the item you received is faulty or defective, please follow the steps outlined below to initiate a return.

  2. Return Initiation Process: To start a return, please contact us via the designated form available on our website. Provide accurate and detailed information about the issue, including order number, item description, and a clear explanation of the fault or defect. You may be required to attach supporting photographs or documents to help us assess the situation.

  3. Return Authorization: Upon receiving your return request, our customer service team will review the information provided. If the item is eligible for return based on our faulty or defective items policy, we will provide further instructions on how to proceed.

  4. Return Shipping: If the return is authorized, we will arrange for the return shipping label to be sent to you. Please ensure that the item is securely packaged and include all original accessories, manuals, and packaging materials. We recommend using a reliable shipping service with tracking and insurance for your protection.

  5. Inspection and Refund: Once we receive the returned item, our team will conduct a thorough inspection to verify the reported fault or defect. If the item is deemed faulty or defective as per our evaluation, we will process a refund to the original payment method used for the purchase. The refund will include the purchase price of the item, as well as any applicable taxes and shipping charges. Please note that the refund may take several business days to reflect in your account, depending on your payment provider.

  6. Non-Returnable Items: Unless an item is faulty or defective, we do not accept returns for any other reason, including change of mind, wrong size or color, or dissatisfaction with the product. We encourage customers to review the product descriptions, specifications, and size charts provided on our website before making a purchase decision.

  7. Exceptions: In exceptional cases, where a return is requested for reasons other than a faulty or defective item, our customer service team may consider the request on a discretionary basis. Please contact us via the designated form to discuss your situation, and we will do our best to assist you.

  8. Customer Support: If you have any questions or need assistance with the returns process, please contact our customer support team via the designated form on our website. We are here to help and will respond to your inquiry as soon as possible.

By making a purchase with London Yakuza, you acknowledge and agree to comply with the terms and conditions outlined in this Returns Policy. We appreciate your understanding and cooperation in ensuring a smooth returns process.